Refund & Return Policy

Last Updated: June 2026

At Softym, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide proof of purchase (order number or receipt).

Non-Returnable Items

The following items cannot be returned:

• Products that have been used, damaged, or altered by the customer.

• Clearance, final-sale, or promotional items (unless defective).

• Gift cards (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos of the issue. We will work to provide a replacement, exchange, or full refund as appropriate.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.

• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for defective or damaged items. Please contact us to arrange an exchange.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Store Name: Softym
Email: info.gptgoo@gmail.com

We aim to respond to all customer inquiries within 1–2 business days.