Shipping Policy

Last Updated: June 2026

Thank you for shopping with Softym. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 1–3 business days after payment is received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times are as follows:

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the delivery destination, package weight, and selected shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).

Please allow up to 48 hours for tracking information to become active after shipment.

International Shipping

We ship to many countries worldwide.

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local government. These charges are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Softym is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us. We will work with the shipping carrier to investigate the issue.

While we will assist in resolving shipping problems, Softym cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the situation and provide an appropriate resolution, which may include a replacement or refund.

Delivery Confirmation

Once tracking information shows that an order has been delivered to the shipping address provided by the customer, Softym is not responsible for lost, stolen, or misplaced packages.

Customers should contact the shipping carrier directly regarding delivery disputes.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Store Name: Softym
Email: info.gptgoo@gmail.com

We aim to respond to all shipping-related inquiries within 1–2 business days.